Customer Success Representative


Wineally is looking for an experienced Customer Success Representative to join us on our journey as we are revolutionizing the Wine industry. The Wineally business system will digitize the global wine trade and help wine producers, wine merchants, hotels, restaurants, and sommeliers to build financially sustainable businesses.
The Wineally app offer great benefits for wine consumers.

In the end, Wineally is here for the global wine industry and consumers to create the perfect match between food and wine. This is a great opportunity to join an experienced and global team in an expansive phase.

We are looking for a passionate person who can make a direct connection between our customers' needs and goals and how our platform is used. You will configure to drive key support and build sustainable relationships with our customers.
  

Responsibilities

  • Support our customers' success

  • Oversee the customer lifecycle including onboarding, adoption, success and renewal

  • Work with our technology, marketing and sales team to meet our customers' expectations

  • Handling communication with customers via e-mail, phone, Facebook, and chat.  

We will offer you an independent role in an agile team. Most important is that you are driven and have true passion for technology. Wineally is growing and there are lots of opportunities for the right candidate.
 
Skills & requirements

  • Positive, team-first attitude

  • Entrepreneurial mindset: Curious about technology

  • 4+ years experience in Customer Success or Account Management

  • Experience from the Wine trade or HORECA industry in sales or customer service

  • Fluent in Swedish and English

  • You connect with our customers and build strong relationships

  • Passion for Customer Success

  • Keen to learn and willing to take initiative  


You live in, or close to, Helsingborg. Fluent in English and Swedish is required, additional language is a great asset. You are positive, prestige-less, open-minded, a loyal team player with good values. If you enjoy food and wine, working with a professional, creative, and fun team in a fast-growing company you will fit in perfectly.

We offer fixed salary and other benefits. We are based in a newly build office with all modern facilities at the waterfront of Helsingborg.

We offer an attractive package of fixed salary + commission and other great benefits.


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